ICT Assistant

Description

Purpose of the post: To provide technical support in the implementation and maintenance of the IT systems to ensure their proper functionality at the Federal office.

Overview of the programme: The continued transmission of poliovirus in Pakistan has become a national emergency. Pakistan now risks becoming the last remaining reservoir of endemic poliovirus transmission in the World and the only remaining threat to achieving polio eradication globally. IT systems are being applied to facilitate the carrying out of important operational functions in the Programme and which require critical and continuous technical support. Furthermore, the Organization’s IT resources are expanding and require upgrading on a regular basis to ensure that its quality standards are being upheld.

Organizational Context: Under the direct supervision of the IT Officer, the overall supervision of the Polio Team Leader and WHO Representative and in collaboration with the Federal IT Specialist, the incumbent will undertake the following duties:

1. Provide technical support to the Federal Office on various ICT areas as and when needed, including on-site and remote support, to ensure reliable operations of ICT systems being utilized by the Polio Programme.

2. Assist in the implementation, integration and on-going administration of the ICT infrastructure facilities being utilized to host WHO applications, keeping in line with WHO ICT Standards.

3. Provide installation and troubleshooting support to the Federal office’s ICT related equipment.

4. Assist in maintaining checklists, procedures and processes for effective ICT infrastructure support and service delivery

5. Assist in conducting reviews with regards to support capacity, availability and reliability of ICT infrastructure and services being provided in the Federal Office.

6. Assist to advise the Federal Office’s staff and non-staff on their ICT needs, technical specifications for ICT systems to be procured or implemented, keeping in line with regional office ICT Standards

7. Perform regular back-ups of critical data at the Federal level in accordance with the established protocol.

8. Serve as a potential backup for other Federal and/or Provincial ICT team members in their absence.

9. Carry out any other duties relevant to the job, as required by the supervisor(s) and/or WHO Representative.

Competencies

• Demonstrates engagement and ensures own skills and knowledge are continuously updated.
• Works collaboratively with team members and counterparts to achieve results; encourages cooperation and builds a rapport; helps others when asked; accepts joint responsibility for the teams’ successes and shortcomings.
• Shares information openly with colleagues and transfers knowledge, as needed.
• Manages stress positively; remains positive and productive even under pressure; does not transfer stress to others.
• Demonstrates a positive attitude in working on new projects and initiatives.
• Quickly and effectively adapts own work approach in response to new demands and changing priorities.

Professional skills and experience

• Up-to-date knowledge of computer hardware & technologies being utilized in the IT field.
• Up-to-date knowledge of computer software and applications being utilized in the IT field.
• Prior experience in hardware-and-software-based troubleshooting in an institutional setting.
• Prior experience in the operational management of Local Area Network (LAN), including knowledge of Internet Service Provider (ISP) connectivity.
• Knowledge of Windows/Linux platforms is a preferred requirement.
• Prior experience working with Cisco switches and routers is an asset.
• Working knowledge with basic Networking services, including TCP/IP, DNS, DHCP, Telnet, FTP.
• Five (5) years of experience in the related field working in a renowned institution

Required Education:

• Bachelor’s degree in the related field (eg. IT, Networking, Computer Science

NOTE:

1. Please make sure to update your P-11 form prior to submit your application. Incomplete or missing current/past employment/academic information will not be considered.

2. Female applicants having relevant required experience/education are highly encouraged to apply for this position. WHO is committed to creating a diverse and inclusive environment of mutual respect. WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.

3. Only candidates under serious consideration will be contacted.

4. A written test and/or an asynchronous video assessment may be used as a form of screening.

5. WHO does not charge a fee at any stage of the recruitment process (application, interview, processing or any other fees)

6. The Organization reserves the rights to accept/reject any/all application(s) without assigning reasons thereof; any internal/external influence used to effect recruitment decisions will result in exclusion and disqualification of candidate.

7. WHO has a zero-tolerance policy on conduct that is incompatible with the aims and objective of the United Nations and WHO, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination.

8. This vacancy notice may be used to fill other similar positions at the same grade level.